Frequently Asked Questions
Why wear Mutes?
Mutes are reusable earplugs with a membrane filter that functions as a second eardrum. They effectively reduce the energy of sound vibrations reaching the actual eardrum, providing hearing protection without disturbing the natural sound perception.
Do Mutes help with tinnitus?
Mutes earplugs offer reliable protection against the onset or worsening of tinnitus. However, it's important to understand that they do not reduce the volume of internal sounds, such as ringing in the ears, nor do they serve as a cure for existing conditions. That said, for individuals whose tinnitus is triggered by loud noises, our earplugs effectively lower the surrounding sound levels, providing much-needed relief.
We have received overwhelmingly positive feedback from customers with tinnitus who have found great comfort and satisfaction in using Mutes. Please note that while Hears is not a certified medical device and does not treat tinnitus, it can offer significant benefits and relief for those affected.
Are Mutes electronic?
No, Mutes are not electronic. It's an earplug designed to provide excellent noise filtering and protect your hearing without any electronic components.
What is the difference between Mutes and other earplug brands?
At Mutes, we set out on a mission to create the perfect earplugs ones that combine affordability, style, comfort, and, most importantly, exceptional filter quality. After testing numerous brands, we found that none met all our criteria. Many earplugs on the market sacrifice either sound quality, comfort, or aesthetics, making it difficult to enjoy music or hold conversations in noisy environments. That’s why we created Mutes a solution that seamlessly integrates all these essential features for an optimal listening experience.
How many dB does it reduce?
Mutes provides a substantial reduction of 20dB, which is well-suited for environments like festivals, concerts, and clubbing where noise levels can be high. Your hearing comfort is our priority, and we're here to help you make the best choice for your needs!
Will I still be able to hear the music clearly at events?
Yes, our filters utilize advanced membrane technology, functioning as a second set of eardrums to effectively reduce sound vibration energy while maintaining the clarity and richness of the sound experience.
Can Mutes be used as a replacement for hearing aids?
No, Mutes earplugs are not meant to replace hearing aids.
Do the eartips come in different sizes?
Absolutely! When you receive your Hears, you'll find that we've included a set of four different ear tip sizes: Extra Small (XS) Small (S), Medium (M), and Large (L). This variety ensures that you can choose the perfect fit to comfortably accommodate all types of ear shapes.
Does Mutes help with ADHD, sensory overload and/or neurodivergence?
We have received countless positive testimonials from users who have experienced significant relief from these challenges while using our products. Designed with care, our earplugs reduce the impact of noise while preserving the clarity of sound and speech. As a result, individuals whose daily lives are disrupted by noise regardless of the cause can enjoy a noticeably improved experience.
Shipping and Delivery
Where do we ship?
Mutes offers worldwide shipping.
How long will it take to get my orders?
Shipping timelines vary per country. Check out our policy for local delivery times.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at support@mutesearplugs.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
When does my order apply for free shipping?
Orders above $50 will apply for free shipping!
Warranties
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What will I receive in my Mutes package?
In a single package of Mutes, you'll find everything you need for an exceptional experience:
- Hears earplugs
- A durable travel case
- Four different sizes of ear tips
- Comprehensive instructions to help you get started
What if I want to return my order?
We offer a 100 day return policy, if you're within that time frame please reach out to customer care to initiate a return via support@mutesearplugs.com
What kind of warranty does Mutes offer?
You have the right to return any product purchased from Mutes within 100 days of delivery even if you've used it! However, the product must be in its original packaging and in the same condition as when you received it.